Carl Walichnowski
Active Member
So I receive email notifications from Bike Berry letting me know what item will be offered at a discount for 24 hours, these offers are called “Daily Flash Deals”. Some of the discounts are actually pretty good. My first purchase was for a combo clutch/brake lever for $8.97 & my second was for a 3 in 1 Brake light/Turn Signal for $6.47, looking at the discount prices I figured both were great deals, boy was I wrong.
So neither transaction went smoothly. The first order got screwed up because despite ordering the item before midnight the system didn’t register the actual time of the purchase, I went ahead and placed the order figuring Customer Service would simply refund my credit card. After calling & explaining what I ultimately ended up with was $6.00 store credit in a form of a gift card.
So with this $6 I figured I’d spend it on the light, I went ahead and tried to place the order but yet again there was another issue. So I now paid $13.50 for the light and have $10.00 in store credit.
Their Customer Service Manager said it is against their policy to retroactively refund a method of payment, what a joke.
So BUYER BEWARE!!
So neither transaction went smoothly. The first order got screwed up because despite ordering the item before midnight the system didn’t register the actual time of the purchase, I went ahead and placed the order figuring Customer Service would simply refund my credit card. After calling & explaining what I ultimately ended up with was $6.00 store credit in a form of a gift card.
So with this $6 I figured I’d spend it on the light, I went ahead and tried to place the order but yet again there was another issue. So I now paid $13.50 for the light and have $10.00 in store credit.
Their Customer Service Manager said it is against their policy to retroactively refund a method of payment, what a joke.
So BUYER BEWARE!!